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We have great confidence you will love your PrestigeTools products! That's why every purchase comes with a 30-day trial period. If our products do not work as described, you can reach out to us before your trial period ends to get a refund/replacement.
To be eligible for a refund or replacement, YOU MUST follow our instructions (on our video course/or instructions sent via email) to use the tool as intended. If it still doesn't work, YOU MUST provide proof of the item not working as described in video format (as requested by us). This will help us determine if the item is being used properly, and we will then be able to offer any support needed. If the item still does not work after we provided any necessary support and is deemed faulty, we will help you send the product back to us for a prompt replacement/refund.
We do not provide return for products used for unintended purposes or not as instructed. We do not provide returns for customer negligence (this includes and is not limited to; misuse of products, damages, neglecting to read and follow instructions, neglecting to read product specifications and information listed on our site prior to purchase, making incorrect purchases). Furthermore, we do not provide refunds if the wrong shipping address is given to us.
You can ONLY cancel an order (and get a refund) 3 hours after placing your order. After that the team will pick, pack and ship your order out for you, and we unfortunately cannot stop an order being shipped out after that.
To start a return, you can contact us at support@prestigetools.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@prestigetools.ca.
Orders not received
Our average delivery time is around 7-10 business days. If you have not received your order within 20 days or have gotten an email confirmation of delivery but have not received your order, please get in touch with us immediately by emailing support@prestigetools.ca. If it has been more than 3 months since we have shipped the order, we can no longer do anything, as shipping companies no longer offer support or provide tracking after the 3-month period.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Failure to contact us immediately will deem you outside our refund policy.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the amount to the payment method you paid with. Please remember it can take some time for your bank or credit card company to process and post the refund too.